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favorite this post Position II- Guest Service Manager-Starts Immediately (West Kelowna) hide this posting unhide

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compensation: Guest Service Manager starts immediately, $18/hr to $26 / hr, LMIA qualified employer
employment type: full-time

All position opened and starts immediately. Please email your resume ASAP. We will arrange your onsite interview asap.

If you are warm-hearted, sweet and guest first people, here is the job for you!

JOB REQUIREMENTS:

Experience in front desk operations or hotel management preferred:
• Experience as a Hotel Front Desk Clerk Preferred;
• Experience in all aspects of customer service and people management;
• Strong working knowledge of accounting practices and principles;
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required;
• Exceptional conflict resolution, negotiation, and objection handling skills;
• Able to effectively communicate both verbally and in writing;
• High level of proficiency with Microsoft Word and Excel software packages;
• Adaptive to new technology

DUTIES:

To provide a warm, welcoming and friendly environment:
• Responsible for checking guests in and out of the Hotel.
• Luggage assistance
• Issues room keys, pamphlets, discount cards, etc.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Updating in-house, arrival, departure, and room status reports
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors
• suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues

APPLICABLE SKILLS:

Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.
• Must be agile and physically fit
• Class 5 driver's license as asset
OTHER CONDITIONS / REQUIREMENTS
• Successful obtainment of Enhanced Reliability Status Security Clearance as an asset
• Successful obtainment of clearance through the Criminal Record Check under the Criminal Records Review Program

SALARY : Starts from $18/hr to $26 / hr based on experience
TERMS : Full-time, minimum 35 hours per week to start
LMIA Qualification: Yes
Accommodation: could be arranged if requested.

NO. OF VACANCIES: 2

We thank all applicants, however, only those candidates to be interviewed will be contacted.

PLEASE NO PHONE CALLS
  • OK for recruiters to contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6892915936

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