As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you.
What you will be doing...
Greet visitors and connect them with the correct Trail employee
Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
Administration duties to support the sales team and run the store administration
Order entry onto internal software
Process payments, refunds, and end of day cash management
Support inventory counts
Assist in organizing special events
What you bring to the table...
Experience working in an administrative/customer service role
Fast and accurate data entry skills with the ability to multi-task
Effective verbal and written communication
Experience managing customer conflict and escalation
Ability to establish priorities, work and think independently without direct supervision
Knowledge of Microsoft Office
Willing to work additional time where necessary to complete tasks and meet deadlines
Fluency in a second language is an asset
Must be able to work Saturdays, Sundays, Mondays and possibly Friday Evenings.
If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume online here:
Due to the volume of applications received, only those candidates considered for an interview will be contacted further.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers